Frequently Asked Questions

Answers to all your frequently asked questions.

Q: How does Guardso work?

Guardso is a security patrol solution that provides real-time data to manage your security patrol operations with a user-friendly interface. The app is designed to improve security officers’ performance and simplify communication flow in your organization. This mobile and web-based software connects field officer to security manager and clients.

Q: What regions is Guardso available?

Guardso is available worldwide. It is a cloud-based software that can be used globally without any geographical restrictions.

Q: How long is the free trial?

You get Guardso’s 14 days free trial on signing up. You can buy the full subscription after experiencing the power of simplicity Guardso offers.

Q: Can I cancel my subscription anytime? Is there any contract?

We do not believe in tying the customer with long-term contracts and that is the reason we charge on a monthly basis which means if you don't like our system then you can cancel your service anytime.

Q: Is my data secure?

Your data is totally secure. Guardso uses cloud-based databases that are totally reliable. The data can only be accessed with trusted authentication. You can control the data accessible by the guards and clients to maintain confidentiality.

Q: Can the software be used on smart phones and laptops both?

The Guardso app used by the guards can be used on the smart phones they carry on site while the dashboard used for admin purpose can be accessed both on a laptop and smart phone.

Q: Do I need a new device for using Guardso?

No, you can download and install Guardso on your present devices.

Q: What hardware is required to run the software?

To use Guardso all you need is a smart phone (Android or OS) or a PC/laptop. It runs on all operating systems.

Q: What is a QR code?

A unique QR code is assigned to each guard which has to be scanned wherever he checks in or out on site. This cuts out the hassle of manually updating the task completion.

Q: Does Guardso have a time clock feature?

Yes, Guardso has the time clock feature. The time clock is a timekeeping system that provides an advanced alternative to manual attendance system and time-sheets.

Q: How many guards can I add?

You can add unlimited number of guards. Using the Custom Plan you can add 25+ guards while on the Standard Plan you will be charged $15 per month per guard.

Q: Do security guards need training to use the app?

No additional training is required. Guardso is designed to be convenient and simple. The security guards can learn to use the app within minutes.

Q: Can I schedule and reschedule the security patrols?

Yes, you can simply schedule or make changes in the present tours on the app. The guards will be informed in real time so you don’t have to communicate the changes individually.

Q: Can I create dispatch center?

Yes, Guardso allows your staff to easily attend dispatch calls coming in from multiple sources and take appropriate actions. You can follow up to check the status of each dispatch call.

Q: Can I track GPS location of my guards?

Yes, with the new GPS tracking feature you can stay updated with the GPS location of your guards. Since the location is tracked using the smart phone carried, the guard can be tracked even when he is not in/near his vehicle.

Q: Do the guard devices need to be online while using the service?

For accurate results it is advisable that the guards should be online otherwise the results may be different from the actual ones.

Q: Can guards Clock In/Out when they are not on site?

No, the guards can only clock in/out when they are on site. This makes sure that the patrol data is always accurate and no scheduled site is skipped.

Q: What is the maximum number of clients I can add?

In Guardso you can include as many clients and post sites as you like, there is no limit. At Guardso we do not charge you based on a number of clients, we charge you based on the number of guards.

Q: Do clients automatically get the reports?

No, only reports approved by the admin are sent to the client.

Q: Can I edit the reports before I send them to the client?

Yes, you can edit the reports before they are shared with the clients.

Q: How can I reach the support center?

In case of any query, you can reach out to our help center. You can live chat with our customer support or email us with your queries at contact@guardso.com

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