Frequently Asked Questions
Answers to all your frequently asked questions.
Q: What regions is Guardso available?
Guardso is available worldwide. It is a cloud-based software that can be used globally without any geographical restrictions.
Q: Can I cancel my subscription anytime? Is there any contract?
We do not believe in tying the customer with long-term contracts and that is the reason we charge on a monthly basis which means if you don't like our system then you can cancel your service anytime.
Q: Can the software be used on smart phones and laptops both?
The Guardso app used by the guards can be used on the smart phones they carry on site while the dashboard used for admin purpose can be accessed both on a laptop and smart phone.
Q: What hardware is required to run the software?
To use Guardso all you need is a smart phone (Android or OS) or a PC/laptop. It runs on all operating systems.
Q: Does Guardso have a time clock feature?
Yes, Guardso has the time clock feature. The time clock is a timekeeping system that provides an advanced alternative to manual attendance system and time-sheets.
Q: Do security guards need training to use the app?
No additional training is required. Guardso is designed to be convenient and simple. The security guards can learn to use the app within minutes.
Q: Can I create dispatch center?
Yes, Guardso allows your staff to easily attend dispatch calls coming in from multiple sources and take appropriate actions. You can follow up to check the status of each dispatch call.
Q: Do the guard devices need to be online while using the service?
For accurate results it is advisable that the guards should be online otherwise the results may be different from the actual ones.
Q: What is the maximum number of clients I can add?
In Guardso you can include as many clients and post sites as you like, there is no limit. At Guardso we do not charge you based on a number of clients, we charge you based on the number of guards.
Q: Can I edit the reports before I send them to the client?
Yes, you can edit the reports before they are shared with the clients.